Well, that gets complicated. Unfortunately, Shark refuses to sell parts to any service center. In fact, as a rule of thumb when Shark retires a model they stop making parts for it all together. Most models cycle out in a year or so.
Our experience shows that most Shark vacuums need some sort of repair within 1 to 3 years of use. We find their repair rate to be more in line with machines priced in the $50-$75 range. However, they certainly outperform machines in that low price range.
Shark’s business model is pretty clear. They sell a vacuum that has fair performance, breaks quickly, and is impossible to repair. Most of their customer base just buys another Shark and ends up trapped in the endless cycle of dropping $150-$200 every other year on a new vacuum cleaner.
Most vacuum stores stop there and tell you to throw away your Shark and buy a different vacuum cleaner. We are a little different. We try our best to find aftermarket options for some of the most common failures on shark vacuums. Cracked hoses, broken belts and bad cords are all areas in which we can help. We are now able to get some aftermarket filters as well. It’s a constant battle, since Shark keeps coming out with new models with even more proprietary parts seemingly every month, but we will always try to help you out.
So in summary, bring your Shark in and let us take a crack at it. Every time we get a new model in, it is a step towards being able to repair these vacuums. Right now, we are happy to report a 70% success rate with Shark repairs. And don’t worry! If we can’t fix your machine, you don’t get charged a dime. After all, only doctors can charge you for bad news!